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Haulotte unveils its new service portal:

Published 2021/01/14

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All services at your fingertips!

The MyHaulotte portal centralizes the Group expertise and provides access to a multitude of web services.

User-friendly and intuitive, it simplifies information access. The new interface enables operators, fleet agents, administrative agents, workshop managers, technical managers or rental agency managers to save time and efficiency. The service is part of Haulotte’s digital transformation and marks the next step in the provision of high value-added services. «We want to accompany our customers with personalized services throughout the life of their machines. The MyHaulotte portal makes it possible to offer each user the online services they need when they need them,» said Maxime Lecler, Digital Product Owner at Haulotte.

The MyHaulotte portal brings together existing online services

No more juggling between different platforms! All the Group’s online services are now accessible via :

  • Safety campaigns
    Safety is our priority! Users can quickly see if their machines are part of security campaigns by logging on to MyHaulotte. They can consult the associated safety bulletin and download the repair instructions.
  •  Technical library
    The MyHaulotte portal provides faster access to technical documentation. For each machine in the fleet, it is now possible to directly download user manuals, maintenance and spare parts manuals, exploded views, brochures or familiarization videos.
  • Spare parts store has an area dedicated to the supply of spare parts. It has all the advantages of quick search, exclusive promotions, secure transactions, online order tracking... also embeds new features

Managing equipment has never been easier! The MyHaulotte portal offers new services to better meet users’ needs.

  • In the fleet management area, users can view and update a list of their equipment. An overview of the machine fleet is displayed graphically by themes; it allows users to quickly identify the main trends in the fleet.
  • In case of anomaly, users can request a repair directly via the web portal, follow-up on current requests as well as view repair status. Also available at any time, is access to invoicing information and preventive maintenance deadlines are displayed based on the machine’s hour meter.
  • MyHaulotte makes it possible to quickly see the date of the next periodic general inspections. It is calculated based on the date of the last inspection and local regulations.

The notification center provides real-time information reporting. Users can choose the alert mode (notification on the portal or in an email box), frequency (each occurrence, daily, weekly, or monthly) and their theme: security campaign, periodic checks, preventive maintenance, actions to be carried out, expiration of contracts, etc.

Available in 10 languages (French, English, American, German, Spanish, Portuguese, Italian, Chinese, Russian and Japanese), MyHaulotte significantly enhances the customer experience and guarantees fast, personalized service. Practical, intuitive and scalable, this portal has been designed to accommodate new functionalities in the future. To be continued...

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